Oracle Knowledge Advanced—key benefits
Increase customer loyalty and advocacy with consistent and accurate answers
Improve service efficiency with contextual knowledge
Provide customers with self-service capabilities for both simple and complex issue resolution
Reduce incident handling time in your contact center by providing customer service agents with integrated access to knowledge
Scale to meet growing customer service needs—globally—while maintaining low operational costs.
Following skills available:
- Knowledge Authoring
- Basic Setup
- Integration with other systems(Oracle B2C, OFSC, ODA, Fusion Apps).
- Self service portal design and development with Advanced Knowledge.
Following are the working models available:
- You can hire consultants from us on contract basis.
- We also offer full fledge implementation.
- If you already have an implementation and want to add enhancements to it or need day to day(BAU) support.
Benefits hiring us!
- 50% Less budget for best quality resources.
- Oracle Certified Implementors and Developers.
- 100% SLA on services offered.
- Complementary UI developer assigned to assist/implement best user experience.
Call/Write us to discuss your project/requirements.
